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Partial Network Outage
Investigating - Some users utilizing Active Directory in firewall rules are experiencing issues accessing resources behind the firewall. OIT Network Services is investigating the issue.
Jun 13, 2025 - 15:17 EDT
Academic & Administrative Services Operational
Argos Operational
Banner Operational
Campus Information Systems Operational
DARS Operational
Document Imaging Operational
Faculty Information Systems Operational
Information Management and Analytics Operational
Marketing Cloud Operational
MyUTK Operational
Salesforce CRM Operational
Student Information Systems Operational
Tableau Operational
TeamDynamix (TDX) Operational
TouchNet Operational
Accounts & Access Management Operational
Active Directory (AD) Operational
CAS Authentication Operational
Duo 2FA ? Operational
LDAP Operational
Shibboleth Authentication Operational
Computer, Mobile, & Software Operational
Adobe Operational
Apps@UT Operational
Software Operational
VolPrint Operational
Email, Collaboration, & Teamwork Operational
Google Workspace Operational
Listserv Operational
Microsoft 365 Operational
SMTP Email Service Operational
Vault Operational
Zoom Operational
Internet, Networking, & Infrastructure Partial Outage
DNS/DHCP Operational
Firewall Partial Outage
NetReg Operational
Network Partial Outage
VPN Operational
Phones, Conferencing, & Cable TV Operational
Cable TV Operational
Telephone Operational
RingCentral Operational
Voicemail/Xpressions/Openscape Operational
Servers, Storage, & Backups Operational
Backup and Recovery Operational
Database Administration Operational
LINUX Operational
OIT Data Centers Operational
T-Storage Operational
VM Cluster Operational
Windows System Administration Operational
Teaching, Learning, & Research Operational
ArcGIS Online Operational
Canvas Operational
Digital Signage Operational
ISAAC Operational
LinkedIn Learning Operational
Panopto Operational
Proctorio Operational
Qualtrics Operational
Research Software Operational
SecureEnclave Operational
Teaching Tools Operational
PointSolutions Clickers Operational
UT-StorR Operational
UT Verse Operational
Web & Application Hosting Operational
Dynamic Forms Operational
OIT-Supported WordPress Operational
Sharepoint Operational
UT/OIT Websites Operational
UT System Services Operational
ACE Operational
Cayuse Operational
DASH Operational
K@TE Operational
TERA Operational
IRIS Web Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Banner Production Outage Jun 14, 2025 07:00-15:00 EDT

OIT will be performing maintenance on the Banner System on Saturday, June 14th between 7:00 AM and 3:00 PM EDT. During this time Banner Admin Pages and Self-Service functionality such as Registration, Faculty Grade Entry, Attendance Tracking and Advising profile will be unavailable.

In addition, access to additional systems listed at http://tiny.utk.edu/banner-maintenance may also be impacted by this outage.

Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Posted on Jun 09, 2025 - 10:49 EDT
Jun 13, 2025

Unresolved incident: Partial Network Outage.

Jun 12, 2025
Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:00 EDT
Scheduled - Network Services will be performing maintenance on the core firewall on Wednesday, June 11 from 10PM to 2AM.

Access to datacenter, MOD1, MOD2 and camera networks may experience brief interrupterions during this time.

Please contact the OIT HelpDesk at 865 974 9900 with questions about this announcement.
Jun 10, 11:35 EDT
Jun 11, 2025
ISAAC Secure Enclave Cluster Maintenance
Completed - The ISAAC Secure Enclave Cluster is now available.
Jun 11, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 09:00 EDT
Scheduled - The ISAAC Secure Enclave Cluster will be unavailable for scheduled maintenance from Monday, June 9 until Thursday, June 12 at 5 PM EDT.

If you have any questions about this maintenance, please contact the OIT HelpDesk at (865) 974-9900.
Jun 9, 08:52 EDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025
Jun 8, 2025

No incidents reported.

Jun 7, 2025
Vol Connect Maintenance
Completed - The scheduled maintenance has been completed.
Jun 7, 00:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 EDT
Scheduled - OIT will be performing maintenance on Vol Connect (Salesforce) on Saturday, June 7, from 12 AM until 12:05 AM EST. Vol Connect will be unavailable during this time.

If you have any questions, please call the OIT HelpDesk at (865) 974-9900.
May 28, 16:38 EDT
Jun 6, 2025
SCCM Unavailable
Resolved - SCCM is now operational.
Jun 6, 15:38 EDT
Investigating - SCCM is currently offline. OIT Administrators are looking into the issue.
Jun 6, 09:38 EDT
Jun 5, 2025
Hyper-V Issues
Resolved - The Hyper-V cluster issue is resolved.
Jun 5, 16:07 EDT
Investigating - OIT is currently experiencing issues with our Hyper-V Cluster. Administrators are looking into the issue.
Jun 5, 15:00 EDT
Netreg Unavailable
Resolved - Access to Netreg has been restored.
Jun 5, 13:45 EDT
Investigating - Netreg is currently unavailable. OIT administrators are investigating.
Jun 5, 08:32 EDT
OIT Applications Maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 EDT
Scheduled - OIT will be performing system maintenance on several OIT Applications during the regular maintenance window starting on Wednesday, June 4th at 10:00 PM and ending June 5th at 2:00 AM EDT. OIT websites and applications will experience down time during this maintenance. Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Jun 4, 11:30 EDT
Border Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:01 EDT
Scheduled - Network Services will be performing maintenance on the border firewall this evening, June 4, from 10 PM until 2 AM EST.  Traffic in and out of campus may experience a slight disruption during this event, but any interruptions are expected to be brief.

If you have any questions regarding this maintenance, please call the OIT HelpDesk at (865) 974-9900.
Jun 4, 08:37 EDT
Jun 4, 2025
Exchange Security Upgrade
Completed - The scheduled maintenance has been completed.
Jun 4, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 18:00 EDT
Scheduled - OIT will be applying a security update on the Exchange 2016 servers KMBX1 and KMBX2 today, June 4th, from 6 PM to 8 PM EDT.

If you have any questions about this update, please contact the OIT HelpDesk at (865) 974-9900.
Jun 4, 13:27 EDT
Jun 3, 2025
Software Distribution Update
Completed - The scheduled maintenance has been completed.
Jun 3, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 EDT
Scheduled - OIT will perform an update on the Software Distribution application on Tuesday, June 3 from 7 AM - 8 AM. During this time, the site will be unavailable.

Please call the OIT HelpDesk at 865 974 9900 with any questions related to this announcement.
May 28, 15:03 EDT
Jun 2, 2025
TeamDynamix Work Management and Service Portal Performance Degradation
Resolved - TeamDynamix is rolling back a chance made over the weekend that casued today's performance issues. Service to TDX and the OIT Service Portal has been fully restored.
Jun 2, 15:13 EDT
Investigating - TeamDynamix (TDX) is actively investigating reports of performance degradation this morning. This issue affects TDX users and Service Portals, such as the OIT Service Portal.
Jun 2, 09:24 EDT
MATLAB Account Creation Unavailable
Resolved - Mathworks/MATLAB account creation, licensing, software download availability, and toolbox access has been restored.
Jun 2, 10:39 EDT
Investigating - MATLAB new user account creation and software download is currently unavailable due to a MathWorks system failure. New MATLAB toolbox access is also unavailable. MathWorks is investigating. See MathWorks system status here: https://status.mathworks.com/
May 22, 11:44 EDT
Jun 1, 2025

No incidents reported.

May 31, 2025
SAS Visual Analytics Production Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:00 EDT
Scheduled - OIT will be performing maintenance on the SAS Visual Analytics production servers on Saturday, May 31st, from 8:00 AM – 12:00 PM EST. During this time, SAS Visual Analytics will be unavailable. Please contact the OIT HelpDesk at (865) 974-9900 if you have any questions related to this announcement.
May 28, 09:05 EDT
Banner Production Outage
Completed - The scheduled maintenance has been completed.
May 31, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 07:00 EDT
Scheduled - OIT will be performing maintenance on the Banner System on Saturday, May 31st between 7:00 AM and 10:00 AM. During this time Banner Admin Pages and Self-Service functionality such as Registration, Faculty Grade Entry, Attendance Tracking and Advising profile will be unavailable.

In addition, access to additional systems listed at http://tiny.utk.edu/banner-maintenance may also be impacted by this outage.

Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
May 28, 11:33 EDT
TeamDynamix Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 00:00 EDT
Scheduled - TeamDynamix (TDX) and the help.utk.edu portal will be unavailable due to scheduled maintenance by the vendor on Saturday, May 31, from 12:00 AM (midnight) ET to 4:00 am ET. TDX will be inaccessible during the maintenance window.
May 30, 16:11 EDT
May 30, 2025

No incidents reported.

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