OIT Status Page

Disruption with Some GitHub Services

Monitoring - All systems have been operational for about 15 minutes now per https://us.githubstatus.com/. Incident report: https://us.githubstatus.com/incidents/knt1xr06gbz7
Aug 27, 2025 - 18:42 EDT

Investigating - GitHub is currently experiencing disruption in some of its services. Please check https://us.githubstatus.com/ for more information.
Aug 27, 2025 - 17:25 EDT

Academic & Administrative Services Degraded Performance

Argos Operational

Banner Operational

Campus Information Systems Operational

DARS Operational

Document Imaging Operational

Faculty Information Systems Operational

Information Management and Analytics Operational

Marketing Cloud Degraded Performance

MyUTK Operational

Salesforce CRM Operational

Student Information Systems Operational

Tableau Operational

TeamDynamix (TDX) Operational

TouchNet Operational

Accounts & Access Management Operational

Active Directory (AD) Operational

CAS Authentication Operational

Duo 2FA Operational

LDAP Operational

Shibboleth Authentication Operational

Computer, Mobile, & Software Operational

Adobe Operational

Apps@UT Operational

Software Operational

VolPrint Operational

Email, Collaboration, & Teamwork Operational

Google Workspace Operational

Listserv Operational

Microsoft 365 Operational

SMTP Email Service Operational

Vault Operational

Zoom Operational

Internet, Networking, & Infrastructure Operational

DNS/DHCP Operational

Firewall Operational

NetReg Operational

Network Operational

VPN Operational

Phones, Conferencing, & Cable TV Operational

Cable TV Operational

Telephone Operational

RingCentral Operational

Voicemail/Xpressions/Openscape Operational

Servers, Storage, & Backups Operational

Backup and Recovery Operational

Database Administration Operational

LINUX Operational

OIT Data Centers Operational

T-Storage Operational

VM Cluster Operational

Windows System Administration Operational

Teaching, Learning, & Research Operational

ArcGIS Online Operational

Canvas Operational

Digital Signage Operational

ISAAC Operational

LinkedIn Learning Operational

Panopto Operational

Proctorio Operational

Qualtrics Operational

Research Software Operational

SecureEnclave Operational

Teaching Tools Operational

PointSolutions Clickers Operational

UT-StorR Operational

UT Verse Operational

Web & Application Hosting Operational

Dynamic Forms Operational

OIT-Supported WordPress Operational

Sharepoint Operational

UT/OIT Websites Operational

UT System Services Operational

ACE Operational

Cayuse Operational

DASH Operational

K@TE Operational

TERA Operational

IRIS Web Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Banner Scheduled Maintenace Aug `30`, `2025` `06:00`-`14:00` EDT

The Banner system will be undergoing maintenance on Saturday, August 30th, from 6:00 AM to 2:00 PM. During this time, access to the Banner admin pages and self-service applications will be unavailable until maintenance is completed.

In addition, access to additional systems listed at http://tiny.utk.edu/banner-maintenance may also be impacted by this outage.

Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Posted on Aug 25, 2025 - 11:04 EDT

Past Incidents

Aug 27, 2025

Unresolved incident: Disruption with Some GitHub Services.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

Firewall Maintenance

Completed - The scheduled maintenance has been completed.
Aug 21, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 EDT

Scheduled - OIT will be performing maintenance on the border firewall tonight, August 20, from 10:00 PM to 2:00 AM EDT. No interruptions to incoming or outgoing network traffic are expected during this window.

If you have any questions, please call the OIT HelpDesk at (865) 974-9900.
Aug 20, 16:18 EDT

Aug 20, 2025

Aug 19, 2025

No incidents reported.

Aug 18, 2025

MyUTK Unavailable

Resolved - Access to MyUTK and other web applications hosted on the webapps.utk.edu servers has been restored.
Aug 18, 13:42 EDT

Investigating - OIT is investigating intermittent issues affecting myUTK and other web applications hosted on the webapps.utk.edu servers. Users may encounter a “503 Service Unavailable” error when visiting these sites.
Aug 18, 10:24 EDT

Aug 17, 2025

ISAAC NG and the Secure Enclave service impaired

Resolved - Service has been restored to ISAAC NG and the Secure Enclave.
Aug 17, 12:18 EDT

Investigating - ISAAC NG and the Secure Enclave is operating in reduced capacity until further notice due to a failure of one of the data center chiller units.
Aug 16, 18:18 EDT

Aug 16, 2025

Banner Admin Page Maintenance

Completed - The scheduled maintenance has been completed.
Aug 16, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 09:00 EDT

Scheduled - The Banner system will be undergoing maintenance on Saturday, August 16th, from 9:00 AM to 9:30 AM EDT. During this time, access to the Banner Admin pages only will be unavailable until maintenance is completed.

In addition, access to systems listed at http://tiny.utk.edu/banner-maintenance may also be impacted by this outage.

Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Aug 15, 10:10 EDT

Aug 15, 2025

DARS Unavailable

Completed - The scheduled maintenance has been completed.
Aug 15, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 08:00 EDT

Scheduled - Due to Summer 2025 grade processing, DARS will be unavailable Friday, August 15, from 8:00 AM until 4:00 PM EDT.

Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Aug 11, 09:16 EDT

Online Grade Change Workflow Unavailable

Completed - The scheduled maintenance has been completed.
Aug 15, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 08:00 EDT

Scheduled - Due to Summer 2025 grade processing, Online Grade Change Workflow will be unavailable Friday, August 15, from 8:00 AM until 4:00 PM EDT.

Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Aug 11, 09:14 EDT

Aug 14, 2025

Network Maintenance

Completed - The scheduled maintenance has been completed.
Aug 14, 18:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 17:45 EDT

Scheduled - A network provider for The University of Tennessee requires out-of-cycle maintenance on Thursday, August 14 from 5:45 - 6:45 PM EST. This maintenance is necessary to avoid further unplanned service interruption. During this event, service to the Internet2 network will be interrupted for The University of Tennessee campuses in Knoxville, Chattanooga, and Martin and the UT Medical Center in Knoxville. Users may see a brief interruption of service at the start and conclusion of this event. Please contact the OIT HelpDesk at 865 974 9900 with any related questions or concerns.
Aug 14, 11:14 EDT

Eduroam Maintenance

Completed - The scheduled maintenance has been completed.
Aug 14, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:00 EDT

Scheduled - OIT Network Services will be performing maintenance on the wireless authentication servers tonight, August 13, between 8:00 PM and 12:00 AM EDT. During this time, users may experience intermittent wireless connectivity. Once the maintenance is complete, eduroam users may be prompted with a warning to accept a new certificate “radius.ns.utk.edu” on their next connection attempt. This is expected behavior due to the certificate being updated. More information can be found in the KB article here: https://utk.teamdynamix.com/TDClient/2277/OIT-Portal/KB/ArticleDet?ID=113606
Aug 13, 11:02 EDT

Aug 13, 2025

Scheduled Maintenance

Banner Scheduled Maintenace Aug 30, 2025 06:00-14:00 EDT

Past Incidents

Banner Scheduled Maintenace Aug `30`, `2025` `06:00`-`14:00` EDT