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All Systems Operational

Academic & Administrative Services Operational
Argos Operational
Banner Operational
Campus Information Systems Operational
DARS Operational
Document Imaging Operational
Faculty Information Systems Operational
Information Management and Analytics Operational
Marketing Cloud Operational
MyUTK Operational
Salesforce CRM Operational
Student Information Systems Operational
Tableau Operational
TeamDynamix (TDX) Operational
TouchNet Operational
Accounts & Access Management Operational
Active Directory (AD) Operational
CAS Authentication Operational
Duo 2FA ? Operational
LDAP Operational
Shibboleth Authentication Operational
Computer, Mobile, & Software Operational
Adobe Operational
Apps@UT Operational
Software Operational
VolPrint Operational
Email, Collaboration, & Teamwork Operational
Google Workspace Operational
Listserv Operational
Microsoft 365 Operational
SMTP Email Service Operational
Vault Operational
Zoom Operational
Internet, Networking, & Infrastructure Operational
DNS/DHCP Operational
Firewall Operational
NetReg Operational
Network Operational
VPN Operational
Phones, Conferencing, & Cable TV Operational
Cable TV Operational
Telephone Operational
RingCentral Operational
Voicemail/Xpressions/Openscape Operational
Servers, Storage, & Backups Operational
Backup and Recovery Operational
Database Administration Operational
LINUX Operational
OIT Data Centers Operational
T-Storage Operational
VM Cluster Operational
Windows System Administration Operational
Teaching, Learning, & Research Operational
ArcGIS Online Operational
Canvas Operational
Digital Signage Operational
ISAAC Operational
LinkedIn Learning Operational
Panopto Operational
Proctorio Operational
Qualtrics Operational
Research Software Operational
SecureEnclave Operational
Teaching Tools Operational
PointSolutions Clickers Operational
UT-StorR Operational
UT Verse Operational
Web & Application Hosting Operational
Dynamic Forms Operational
OIT-Supported WordPress Operational
Sharepoint Operational
UT/OIT Websites Operational
UT System Services Operational
ACE Operational
Cayuse Operational
DASH Operational
K@TE Operational
TERA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Banner Production Outage Apr 26, 2025 07:00-14:00 EDT

The Banner system will be undergoing maintenance Saturday, April 26, from 7:00 AM to 2:00 PM EDT. Access to Banner Admin pages and self-service functionality such as registration, advising, fee payment, grade entry will be unavailable.

In addition, access to additional systems listed at http://tiny.utk.edu/banner-maintenance may also be impacted by this outage.

Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Posted on Apr 22, 2025 - 08:23 EDT

ISAAC NG Cluster Maintenance May 19, 2025 08:00 - May 21, 2025 17:00 EDT

The HPSC group at OIT has scheduled an outage for the ISAAC NG cluster from May 19th at 08:00 am EDT to May 21st at 05:00 pm EDT. During this period, both the cluster and the User portal will remain unavailable to the users. The outage is necessary to upgrade the Operating System of the entire cluster infrastructure to RHEL 8.10. Please contact the OIT HelpDesk at 865 974 9900 with questions about this announcement.
Posted on Apr 21, 2025 - 15:39 EDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Org Chart Manager Unavailable
Resolved - Org Chart Manager is now available.
Apr 23, 14:48 EDT
Investigating - Org Chart Manager is currently unavailable, which is causing errors in other OIT apps, including, but not limited to, Outlook Org Chart and forms.utk.edu.
Apr 21, 11:31 EDT
Apr 22, 2025

No incidents reported.

Apr 21, 2025
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Org Chart Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 EDT
Scheduled - OIT will be performing system maintenance on the Org Chart application during the regular maintenance window starting on Wednesday, April 16th at 10:00 PM and ending April 17th at 2:00 AM EDT. The application will experience down time during this maintenance. Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Apr 16, 15:14 EDT
Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 16:00 EDT
Scheduled - An upstream provider for The University of Tennessee will be performing network maintenance on Wednesday, April 16, 2025, beginning at 16:00 EDT and concluding at or by 00:00 EDT on April 17, 2025. This will be intrusive maintenance for hardware replacement. Services impacted by this maintenance include:

Network Service to National Institute for Computational Science (NICS)
Network Service to Joint Institute for Neutron Science (JINS)
Internet2 transit services for The University of Tennessee Knoxville, Chattanooga, and Martin
Internet2 transit services for UT Medical Center, Knoxville

OIT will be taking steps to minimize the disruption to campus and customer services. Please contact the OIT Helpdesk at 865-974-9900 should you have questions or concerns regarding this maintenance.
Apr 14, 09:28 EDT
Apr 16, 2025
Zoom Outage
Resolved - Zoom service has been restored.
Apr 16, 17:12 EDT
Investigating - Zoom is currently experiencing an outage affecting users. We are monitoring the situation and will provide an update once the issue is resolved.
Apr 16, 15:39 EDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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