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All Systems Operational

Academic & Administrative Services Operational
Argos Operational
Banner Operational
Campus Information Systems Operational
DARS Operational
Document Imaging Operational
Faculty Information Systems Operational
Information Management and Analytics Operational
Marketing Cloud Operational
MyUTK Operational
Vol Connect Operational
Student Information Systems Operational
Tableau Operational
TeamDynamix (TDX) Operational
TouchNet Operational
Accounts & Access Management Operational
Active Directory (AD) Operational
CAS Authentication Operational
Duo 2FA ? Operational
LDAP Operational
Microsoft Entra ? Operational
Shibboleth Authentication Operational
Computer, Mobile, & Software Operational
Adobe Operational
Apps@UT Operational
Software Operational
VolPrint Operational
Email, Collaboration, & Teamwork Operational
Google Workspace Operational
Listserv Operational
Microsoft 365 Operational
SMTP Email Service Operational
Vault Operational
Zoom Operational
Internet, Networking, & Infrastructure Operational
DNS/DHCP Operational
Firewall Operational
NetReg Operational
Network Operational
VPN Operational
Phones, Conferencing, & Cable TV Operational
Cable TV Operational
Telephone Operational
RingCentral Operational
Voicemail/Xpressions/Openscape Operational
Servers, Storage, & Backups Operational
Backup and Recovery Operational
Database Administration Operational
LINUX Operational
OIT Data Centers Operational
T-Storage Operational
UTK Github Operational
VM Cluster Operational
Windows System Administration Operational
Teaching, Learning, & Research Operational
ArcGIS Online Operational
Canvas Operational
Digital Signage Operational
ISAAC Operational
LinkedIn Learning Operational
Panopto Operational
Proctorio Operational
Qualtrics Operational
Research Software Operational
SecureEnclave Operational
Teaching Tools Operational
PointSolutions Clickers Operational
UT-StorR Operational
UT Verse Operational
Web & Application Hosting Operational
Dynamic Forms Operational
OIT-Supported WordPress Operational
Sharepoint Operational
UT/OIT Websites Operational
UT System Services Operational
ACE Operational
Cayuse Operational
DASH Operational
K@TE Operational
TERA Operational
IRIS Web Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Argos Updates to Production Environment Nov 5, 2025 17:00-19:00 EST

OIT will be performing updates to the Argos, FormFusion, and IntelleCheck Production Environment on Wednesday, November 5th, 2025, from 5 PM to 7 PM. During this time, the Argos, FormFusion, and IntelleCheck Production Environment will be unavailable.
Posted on Nov 03, 2025 - 10:40 EST

Production DNS Maintenance Nov 5, 2025 22:00 - Nov 6, 2025 02:00 EST

OIT will be performing system maintenance on the Production DNS servers during the regular maintenance window on Wednesday, November 5th, between 10:00 PM and 2:00 AM EDT. Limited or no interruption in service is expected.

If you have any questions about this maintenance, please call the OIT HelpDesk at (865) 974-9900.
Posted on Nov 04, 2025 - 08:56 EST

TeamDynamix Scheduled Maintenance Nov 8, 2025 00:00-04:00 EST

TeamDynamix (TDX) and the help.utk.edu portal will be unavailable due to scheduled maintenance by the vendor on Saturday, November 8, from 12:00 AM (midnight) ET to 4:00 am ET. TDX will be inaccessible during the maintenance window.
Posted on Nov 03, 2025 - 08:49 EST
Nov 4, 2025

No incidents reported today.

Nov 3, 2025
UT-StorR Archival Storage Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:40 EST
Scheduled - The UT-StorR archival storage system is undergoing planned routine
maintenance today, November 3, until 5 PM. The system will be unavilable during this time.
Nov 3, 10:38 EST
Nov 2, 2025

No incidents reported.

Nov 1, 2025
Banner System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 07:00 EDT
Scheduled - The Banner system will be undergoing maintenance on Saturday, November 1st, from 7:00 AM - 12:00 PM (Noon). During this time, access to the Banner admin pages and self-service applications will be unavailable until maintenance is completed.

In addition, access to additional systems listed at http://tiny.utk.edu/banner-maintenance may also be impacted by this outage.

Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Oct 30, 14:07 EDT
Oct 31, 2025
Employee Login Issues
Resolved - Employee access to university systems and resources has been restored.
Oct 31, 09:56 EDT
Update - We are continuing to investigate this issue.
Oct 29, 12:41 EDT
Investigating - Some employees are experiencing issues accessing university systems and resources. OIT is actively investigating and working to restore access.
Oct 29, 11:46 EDT
Oct 30, 2025
Qualtrics Unavailable
Resolved - Access to Qualtrics has been restored.
Oct 30, 09:07 EDT
Identified - The Qualtrics login issues stem from the employee login issues this morning. OIT is actively investigating and working to restore access
Oct 29, 11:57 EDT
Investigating - OIT is investigating login issues with Qualtrics. Qualtrics is unavailable at this time.
Oct 29, 10:53 EDT
Cloud Service Issues
Resolved - Microsoft 365, Azure, AWS, and Google Cloud Services have resumed regular service.
Oct 30, 08:47 EDT
Investigating - Multiple cloud services, including Microsoft 365, Azure, AWS, and Google, are experiencing a degradation in service. You may have issues accessing these services and more, until it's resolved.
Oct 29, 13:10 EDT
Production Public LAMP Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 EDT
Scheduled - OIT will be performing system maintenance on a Public LAMP server during the regular maintenance window starting on Wednesday, October 29th at 10:00 PM and ending on October 30th at 2:00 AM EDT. Sites hosted on Public LAMP may experience downtime during this time. Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Oct 29, 14:23 EDT
Oct 29, 2025
Dynamic Forms Outage
Resolved - Dynamic Forms has been restored.
Oct 29, 14:15 EDT
Investigating - Dynamic Forms is currently experiencing a nationwide outage. NextGen is currently investigating and hopes to resolve the issue soon.
Oct 29, 12:05 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025
T-Storage Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 EDT
Scheduled - OIT will be performing maintenance on T-Storage on Sunday, October 26, from 10 AM until Noon. Users may see a brief disconnect of the network share at that time.

If you have any questions about this maintenance, please call the OIT HelpDesk at (865) 974-9900.
Oct 23, 13:56 EDT
Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Network Maintenance 10-22-2025
Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 EDT
Scheduled - OIT Network Services will be performing maintenance on the UTK campus VPN gateways on Wednesday, October 22nd beginning at 10:00PM and concluding at or by Thursday, October 23rd at 02:00AM EST. The purpose of this maintenance is to upgrade software/firmware on the gateways. Users of the Ivanti or Pulse Connect Secure VPN client should verify that their client is at version 9.1.15 or later; a targeted email has been sent to users of the system in the last 30 days showing this condition. Updated client software is available on the OIT Software Download site for Windows, Macintosh, and Linux; Android and iPhone clients can be downloaded in the respective applications stores.

If you have questions or concerns regarding this maintenance, please contact the OIT Helpdesk at 865-974-9900.
Oct 21, 15:53 EDT
Oct 22, 2025
Oct 21, 2025
Bannerexperience.utk.edu Impacted by the AWS Outage
Resolved - Access to Banner Experience has been restored.
Oct 21, 08:42 EDT
Identified - Bannerexperience.utk.edu is impacted by the ongoing AWS outage.
Oct 20, 14:59 EDT
K@TE Learning Management System Unavailable due to the AWS Outage
Resolved - Access to K@TE has been restored.
Oct 21, 08:40 EDT
Identified - We are currently experiencing technical difficulties with the K@TE Learning Management System due to the Amazon Web Services outage. Our team is in contact with our vendor, Cornerstone, and actively receiving updates on the issue.
Oct 20, 13:04 EDT
Qualtrics Outage
Resolved - Access to Qualtrics has been restored.
Oct 21, 08:23 EDT
Investigating - Qualtrics is investigating issues with platform access and support request submissions. Qualtrics is unavailable at this time.
Oct 20, 11:03 EDT
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