Office of Innovative Technologies

OIT HelpDesk  |  OIT Home

OIT Status Page

All Systems Operational

Academic & Administrative Services Operational
Argos Operational
Banner Operational
Campus Information Systems Operational
DARS Operational
Document Imaging Operational
Faculty Information Systems Operational
Information Management and Analytics Operational
Marketing Cloud Operational
MyUTK Operational
Vol Connect Operational
Student Information Systems Operational
Tableau Operational
TeamDynamix (TDX) Operational
TouchNet Operational
Accounts & Access Management Operational
Active Directory (AD) Operational
CAS Authentication Operational
Duo 2FA Operational
LDAP Operational
Microsoft Entra Operational
Shibboleth Authentication Operational
Computer, Mobile, & Software Operational
Adobe Operational
Apps@UT Operational
Software Operational
VolPrint Operational
Email, Collaboration, & Teamwork Operational
Google Workspace Operational
Listserv Operational
Microsoft 365 Operational
SMTP Email Service Operational
Vault Operational
Zoom Operational
Internet, Networking, & Infrastructure Operational
DNS/DHCP Operational
Firewall Operational
NetReg Operational
Network Operational
VPN Operational
Phones, Conferencing, & Cable TV Operational
Cable TV Operational
Telephone Operational
RingCentral Operational
Voicemail/Xpressions/Openscape Operational
Servers, Storage, & Backups Operational
Backup and Recovery Operational
Database Administration Operational
LINUX Operational
OIT Data Centers Operational
T-Storage Operational
UTK Github Operational
VM Cluster Operational
Windows System Administration Operational
Teaching, Learning, & Research Operational
ArcGIS Online Operational
Canvas Operational
Digital Signage Operational
ISAAC Operational
LinkedIn Learning Operational
Panopto Operational
Qualtrics Operational
Research Software Operational
SecureEnclave Operational
Teaching Tools Operational
PointSolutions Clickers Operational
UT-StorR Operational
UT Verse Operational
YuJa Verity Operational
Web & Application Hosting Operational
Dynamic Forms Operational
OIT-Supported WordPress Operational
Sharepoint Operational
UT/OIT Websites Operational
UT System Services Operational
ACE Operational
Cayuse Operational
DASH Operational
K@TE Operational
TERA Operational
IRIS Web Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UTHSC Planned Firewall Maintenance May 2, 2026 09:00-13:00 EDT

The UT Health Science Center will perform firewall maintenance on Saturday, May 2, from 9:00 a.m. to 1:00 p.m. EDT. No service interruptions are anticipated. However, if connectivity between the UTK and UTHSC domain controllers is disrupted during the maintenance window, UTHSC-associated accounts in Knoxville may experience issues logging in or authenticating to certain resources until connectivity is restored.
Posted on Apr 13, 2026 - 10:14 EDT

Haslam College of Business Network Maintenance - May 16-20 May 16, 2026 09:00 - May 20, 2026 17:00 EDT

OIT Network Services will be performing maintenance in the Haslam College of Business Saturday, May 16, thru Wednesday, May 20. During this period, the following wired and wireless network outages are expected:

Sat 16
Whole building outage 9:00am – 12:00am.
3rd floor outage 9:00am – 5:00pm

Mon 18
1st and 5th floor outage 8:00am – 5:00pm

Tues 19
4th and 6th floor outage 8:00am – 5:00pm

Wed 20
2nd and Mez floor outage 8:00am – 5:00pm

To request supplemental cellular service, please coordinate directly with the building’s technical team.
Posted on Apr 08, 2026 - 11:49 EDT
Apr 18, 2026

No incidents reported today.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
UTK Sites/Services Unavailable Off-Campus
Resolved - Access to UTK sites/services from off-campus has been restored.
Apr 16, 13:22 EDT
Investigating - OIT is investigating issues with accessing some sites/services from off-campus.
Apr 16, 09:02 EDT
DNS Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 EDT
Scheduled - OIT will be performing maintenance on the DNS servers during the regular maintenance window on Wednesday, April 15th, between 10:00 PM and 2:00 AM EDT. There should be no service impact. Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Apr 13, 17:02 EDT
Apr 15, 2026
Campus Chest Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 11:30 EDT
Scheduled - OIT will be deploying changes to Campus Chest from 11:30 AM to 12:00 PM EDT.

If you have any questions, please call the OIT HelpDesk at (865) 974-9900.
Apr 15, 11:16 EDT
Apr 14, 2026
Network Maintenance Event Middlebrook Warehouse 4/14
Completed - The scheduled maintenance has been completed.
Apr 14, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:00 EDT
Scheduled - The service provider for the Middlebrook Warehouse will be performing intrusive network maintenance on the facility circuit on Tuesday, April 14, between 1 PM and 3 PM EDT. Users at this facility should expect a 15-minute interruption of network service during this window. This maintenance is necessary to facilitate the service upgrade for the facility to 500 Mpbs service.

If you have any questions about this maintenance, please contact the OIT HelpDesk at (865) 974-9900.
Apr 14, 09:32 EDT
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
LDAP Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 EDT
Scheduled - The LDAP servers will be undergoing routine maintenance on Wednesday, April 8, during the standard maintenance window of 10 PM to 2 AM EDT. No outage is expected, but changes such as password resets may see a brief delay of around 5 minutes.

If you have any questions, please call the OIT HelpDesk at (865) 974-9900.
Apr 8, 15:56 EDT
Apr 8, 2026
Apr 7, 2026

No incidents reported.

Apr 6, 2026
MyPrint Issues
Resolved - The issues with MyPrint have been resolved.
Apr 6, 15:51 EDT
Investigating - We are currently experiencing issues with MyPrint that may prevent some printers from appearing in the print selection menu. OIT is actively working with the vendor to identify and resolve the issue.

In campus computer labs, users can print successfully by printing directly (normal print) rather than using MyPrint on the lab computer.
Mar 18, 13:03 EDT
Apr 5, 2026

No incidents reported.

Apr 4, 2026
Banner Production Maintenance
Completed - The scheduled maintenance has been completed.
Apr 4, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 07:00 EDT
Scheduled - The Banner system will be undergoing maintenance on Saturday, April 4th, from 7:00 AM to Noon EDT. During this time, access to all Banner services such as admin pages and self-service functionality such as Registration, advising profile, and Faculty Grade Entry will be unavailable until maintenance is completed.

In addition, access to systems listed at http://tiny.utk.edu/banner-maintenance may also be impacted by this outage.

Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.
Apr 2, 13:24 EDT
← Incident History Powered by Atlassian Statuspage
The University of Tennessee, Knoxville
Knoxville, Tennessee 37996
865-974-1000
© 2024 University of Tennessee. All rights reserved.