Office of Innovative Technologies

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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2024 - 01:00 EDT
Scheduled - RingCentral will be performing availability testing on the RingCentral network on Saturday, October 5, from 1 AM until 7 AM EST. During this time, Ring Central calls, faxes, and video meetings may be disconnected. If you have any questions regarding this announcement, please contact the OIT HelpDesk at (865) 974-9900.
Oct 4, 2024 01:00-07:00 EDT
Academic & Administrative Services Operational
Argos Operational
Banner Operational
Campus Information Systems Operational
DARS Operational
Document Imaging Operational
Faculty Information Systems Operational
Information Management and Analytics Operational
Marketing Cloud Operational
MyUTK Operational
Salesforce CRM Operational
Student Information Systems Operational
Tableau Operational
TeamDynamix (TDX) Operational
TouchNet Operational
Accounts & Access Management Operational
Active Directory (AD) Operational
CAS Authentication Operational
Duo 2FA ? Operational
LDAP Operational
Shibboleth Authentication Operational
Computer, Mobile, & Software Operational
Adobe Operational
Apps@UT Operational
Software Operational
VolPrint Operational
Email, Collaboration, & Teamwork Operational
Google Workspace Operational
Listserv Operational
Microsoft 365 Operational
SMTP Email Service Operational
Vault Operational
Zoom Operational
Internet, Networking, & Infrastructure Operational
DNS/DHCP Operational
Firewall Operational
NetReg Operational
Network Operational
VPN Operational
Phones, Conferencing, & Cable TV Under Maintenance
Cable TV Operational
Telephone Operational
RingCentral Under Maintenance
Voicemail/Xpressions/Openscape Operational
Servers, Storage, & Backups Operational
Backup and Recovery Operational
Database Administration Operational
LINUX Operational
OIT Data Centers Operational
T-Storage Operational
VM Cluster Operational
Windows System Administration Operational
Teaching, Learning, & Research Operational
ArcGIS Online Operational
Canvas Operational
Digital Signage Operational
ISAAC Operational
LinkedIn Learning Operational
Panopto Operational
Proctorio Operational
Qualtrics Operational
Research Software Operational
SecureEnclave Operational
Teaching Tools Operational
PointSolutions Clickers Operational
UT-StorR Operational
UT Verse Operational
Web & Application Hosting Operational
Dynamic Forms Operational
OIT-Supported WordPress Operational
Sharepoint Operational
UT/OIT Websites Operational
UT System Services Operational
ACE Operational
Cayuse Operational
IRIS Operational
K@TE Operational
TERA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UT Network Maintenance Oct 6, 2024 09:00 - Oct 7, 2024 17:00 EDT
An upstream network provider for The University of Tennessee will be performing intrusive network maintenance on Sunday, October 6th beginning at 9 AM EST and concluding on October 7th at 5 PM EST. The purpose of this event is to allow repair and re-splice of a fiber path previously damaged. OIT does not expect the entire window to be utilized but users should expect interruption of the following services during this event:

Internet2 transit services for UT Medical Center Knoxville, UT Martin, UT Chattanooga
Internet2 Cloud Connect Services
Internet2 CONECT L2 Services
Direct peering between UT Knoxville and UT Chattanooga

Should you have questions or concerns regarding this event, please contact the OIT Helpdesk at 865-974-9900.

Posted on Sep 30, 2024 - 10:58 EDT
Past Incidents
Oct 4, 2024

Unresolved incident: RingCentral Availability Testing.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Resolved - Access to applications on Apps@UT has been restored.
Sep 25, 16:19 EDT
Investigating - Some users are experiencing issues when trying to open an application from apps.utk.edu. We are investigating this issue.
Sep 25, 14:14 EDT
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024
Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 EDT
Scheduled - OIT Network Services will be performing maintenance on the Knoxville campus wireless network Sunday, Sept 22, between 8:00 AM and 11:00 AM EST. During this time, there will be a brief rolling outage lasting approximately 10 minutes. Note: This maintenance will not impact the Neyland Stadium Wi-Fi network.

If you have any questions about this maintenance, please call the OIT HelpDesk at (865) 974-9900.

Sep 20, 14:36 EDT
Sep 21, 2024
Completed - The scheduled maintenance has been completed.
Sep 21, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:00 EDT
Scheduled - The Banner system will be undergoing maintenance on Saturday, September 21st from 7:00 AM to 3:00 PM. Access to the Banner systems including admin pages and Banner Self-service pages will be unavailable.

In addition, access to additional systems listed at http://tiny.utk.edu/banner-maintenance may also be impacted by this outage.

Please contact the OIT HelpDesk at 865-974-9900 if you have any questions related to this announcement.

Sep 16, 15:03 EDT
Sep 20, 2024

No incidents reported.